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Guest Experience Team Host(Seasonal)

SONOMA RACEWAY

Guest Experience Team Host(Seasonal) | SONOMA RACEWAY

Guest Experience Team Host(Seasonal)

SONOMA RACEWAY


Apply by 4/15/2023

Posted 11 days ago

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Location


Sonoma, CA, USA

Job Type


 Job Description

At Sonoma Raceway, the guests and their experience are our first priority. Our Guest Experience Team’s primary role is to serve and assist all fans by providing engaging guest interactions while on site. This role puts you on the front line of guest interactions assisting with our season events of NASCAR and NHRA. Our Guest Experience Team is the face of the race track when it comes to ensuring our fan’s experience throughout each event. This role requires the ability to work in varying conditions in the summer months, during long shifts, while maintaining a welcoming appearance and demeanor for Sonoma Raceway guests. This role is one of the most crucial at our track since the Guest Experience Team is our direct link to our amazing fans, therefore it requires an individual with an outgoing personality who is eager to engage with those around them while supporting their teammates.
Position Responsibility:
This role is front-facing for our guests and staff must be able to comply with the required uniform and presentation standards without variation. Shifts include assistance in the grandstands, hospitality assistance, running information booths, operation of guest ADA lift operations, managing credential access points, fan shuttle loading, and managing staff logistics (meal delivery and fan area assistance). While many of our shifts are in viewing access of our races and may include access to some restricted areas, not all shifts will be in the visibility of the track at all times. The Guest Experience Team Fan Host is often a motorsports enthusiast, but above all they are able to perform exceptionally while not always being able to view the race. A Guest Experience Team member is able to maintain the energy of our vibrant events while prioritizing safety for our fans and team members during their shifts.

Qualifications RequiredQualifications Required

Must be available for 2 days for each season headlining events: NASCAR (June 9-11) and NHRA (July 28-30). This role will require standing and walking for long periods of time within a shift. In order to work, all individuals must be able to pass a background check and may be required to attend the pre-season training session, on April 22. The pre-season training will go over the different roles during each event as well as the expectation for those roles and the ability to receive training for all possible locations that could be scheduled. Onsite camping is available for NASCAR and NHRA weekends.

 

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