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Guest Experience Concierge (Enterprise Center)

St. Louis Blues

Guest Experience Concierge (Enterprise Center) | St. Louis Blues

Guest Experience Concierge (Enterprise Center)

St. Louis Blues


Apply by 4/17/2023

Posted 17 days ago

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Location


Saint Louis, MO, USA

Job Type


 Job Description

Enterprise Center, home of world-class entertainment and the St. Louis Blues are looking for passionate team members to assist guests that attend events at Enterprise Center.  Our goal is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service. Please understand that you are hired to serve guests. There will be nights when your responsibilities prevent you from seeing the events.

Rate of Pay: $15.50/hr

Responsibilities

  • Ability to communicate clearly with others. Strong interpersonal skills.
  • Provide hospitality to guests before, during, and after events in Premium Areas
  • Customer service experience.
  • Friendly, outgoing personality with a desire to serve the company and public.
  • Always exhibit a professional appearance
  • Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact
  • Must be able to physically restrain, escort, and detain guest when necessary
  • Provide directions to guests for all areas of the building.
  • Listen and resolve guest concerns; notify supervisors or managers, if needed.
  • Must be able to familiarize themselves with building layout, all departments, and guest policies, but especially in Premium Areas
  • Must be able to lift 25 lbs.
  • Respond appropriately to guest illness, injury, or emergencies.
  • Must be able to anticipate all guest needs and prevent escalation of issues.
  • Must be able to maintain a safe work environment by being proactive to solve and issues that may arise.
  • Utilize training tools and resources to create a championship level atmosphere for all guests
  • Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact

Qualifications RequiredQualifications Required

  • Available to work a variety of shifts, including evenings, weekends, and some holidays.
  • Basic computer skills, and access to internet
  • Ability to read and write clearly and legibly to draft clear, thorough incident reports.
  • Must possess a valid driver’s license or have reliable transportation.

How To Apply

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