Ticket Operations Manager
FC Tulsa
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Location
Tulsa, OK, USA
Job Description
Job DescriptionThe Ticket Operations Manager will be responsible for all aspects of ticket operations for FC Tulsa. The position requires a highly tech savvy, organized and detail-oriented professional who oversees the execution of FCT ticket operations and efficiently and effectively supports ticket transactions and the customer ticket purchasing experience. The role is responsible for overseeing administrative, technical, and customer service duties, ensuring excellent, efficient, and professional ticketing and sales services to all guests.
Duties and Responsibilities
Specific duties include, but are not limited to:
- Oversee and manage the building of all game events, offers, ticket inventory, collection of ticket revenue, and processing and fulfillment of tickets.
- Continuously work with SeatGeek (FC Tulsa's ticketing platform) to improve the customer experience with ticketing products and technology.
- Oversee and support data tracking and reporting related to ticket sales and accounts.
- Handle customer service issues on game nights.
- Oversee financial reconciliation in regard to daily reporting, monthly reporting, and event settlement.
- Staff, manage, direct, evaluate, and provide leadership to part-time staff and box office personnel
- Support Sales and Service staff with order processing and payments.
- Help manage the CRM database (HubSpot)
- Other duties as assigned
Qualifications Required
Qualifications Required- Bachelor’s degree
- 2+ years of related work experience in ticket operations for a professional sports team or university.
- Experience and working knowledge of SeatGeek preferred
- Excellent interpersonal skills and superior verbal and written communication skills; able to professionally communicate and interact with all levels of management.
- Skilled problem solver, using techniques and data.
- High proficiency with Microsoft Excel.
- Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment.
- Possess excellent customer service, organization, and computer skills
- Must have strong initiative and work ethic and be able to function without supervision.
- Work quickly and accurately under pressure.
- Must have U.S. work authorization.
How To Apply
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FC Tulsa is an American professional soccer team based in Tulsa, Oklahoma which competes in the USL Championship, the second tier of the American soccer pyramid.
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About FC Tulsa
FC Tulsa is an American professional soccer team based in Tulsa, Oklahoma which competes in the USL Championship, the second tier of the American soccer pyramid.
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