Season Ticket Service Associate

New Orleans Saints and Pelicans

Application Deadline Ended

Apply by Ended 4/22/2023
Season Ticket Service Associate | New Orleans Saints and Pelicans

Season Ticket Service Associate

New Orleans Saints and Pelicans

Apply by Ended 4/22/2023

Posted 3 months ago

No Longer Accepting Applications



Metairie, LA, USA

Job Type

 Job Description

The New Orleans Saints and New Orleans Pelicans Associate Program is a ten-month intern-level program that exposes entry-level candidates to the business side of sports. These positions work across both the NFL and NBA seasons, and work full-time hours in various departments within our organization. This temporary position is based in the New Orleans, LA area, and will run from July 10, 2023 - April 30, 2024.

What you will be doing:

Day to Day Service Responsibilities:

  • Answer and provide outstanding, elevated customer service to frequent incoming service calls from Saints and Pelicans season ticket holders and fans
  • Assist Ticket Sales Account Executives with touch point, relationship building process with season ticket holders
  • Make outbound service calls to gather more in-depth customer information
  • Assist with day-to-day activities in the Ticket Sales and Service department which may include but is not limited to assembly of data entry in database systems
  • Handle and process ticket orders and payment plans
  • Attend select interdepartmental and client meetings to convey service-related items
  • Embrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business.

Qualifications RequiredQualifications Required

  • Prior experience with customer service is preferred
  • Must have excellent verbal and written communication skills
  • Must have a strong teamwork mentality and truly enjoy helping others be successful
  • Must be self-motivated, organized and be able to solve problems in real-time
  • Must be comfortable in a faced paced environment and respond well to changes in direction
  • Proficiency in the Microsoft Office suite
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