Season Ticket Service Associate

New Orleans Saints and Pelicans

The New Orleans Saints and New Orleans Pelicans Associate Program is a ten-month intern-level program that exposes entry-level candidates to the business side of sports. These positions work across both the NFL and NBA seasons, and work full-time hours in various departments within our organization. This temporary position is based in the New Orleans, LA area, and will run from July 10, 2023 - April 30, 2024.

What you will be doing:

Day to Day Service Responsibilities:

• Answer and provide outstanding, elevated customer service to frequent incoming service calls from Saints and Pelicans season ticket holders and fans
• Assist Ticket Sales Account Executives with touch point, relationship building process with season ticket holders
• Make outbound service calls to gather more in-depth customer information
• Assist with day-to-day activities in the Ticket Sales and Service department which may include but is not limited to assembly of data entry in database systems
• Handle and process ticket orders and payment plans
• Attend select interdepartmental and client meetings to convey service-related items
• Embrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business.

• Prior experience with customer service is preferred
• Must have excellent verbal and written communication skills
• Must have a strong teamwork mentality and truly enjoy helping others be successful
• Must be self-motivated, organized and be able to solve problems in real-time
• Must be comfortable in a faced paced environment and respond well to changes in direction
• Proficiency in the Microsoft Office suite