PT Track Side Customer Service Representative (Racing Electronics)

NASCAR

The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist with Racing Electronics on-location location vending set up, opening, operation and closing
• Ensure proper procedures and policies are followed before, during and after event
• Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs
• Provide technical support for track sales and rental radio/equipment
• Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.
• Trouble shoot equipment issues; diagnosis and correct issues with the ultimate goal of customer satisfaction
• Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns
• Travel: Work is performed on location at NASCAR events. Company provides all travel accommodations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively with customers and employees of organization.