Membership Experience Executive

Detroit Pistons

Application Deadline Ended

Apply by Ended 5/9/2023
Membership Experience Executive | Detroit Pistons

Membership Experience Executive

Detroit Pistons

Apply by Ended 5/9/2023

Posted 2 months ago

No Longer Accepting Applications



Detroit, MI, USA

Job Type

 Job Description

As the Membership Experience Executive, you will focus on delivering an outstanding customer experience by building and maintaining long-lasting relationships, providing proactive service, and exceeding member expectations to our fans and guests. The Membership Experience team will build customer and fan loyalty by using personal touchpoints, offering unique experiences, as well as through communicating information and details effectively.

What you’ll be doing
  • Responsible for service effort and annual retention of account base
  • Working to upsell, cross-sell and generate new business from account base and referrals
  • Developing, maintaining, and enhancing relationships with clients including friends, family and guests
  • Proactively communicating to customers by being a specialist on member benefits and team initiatives
  • Providing a unique and personalized experience by going above and beyond expectations to increase the customer experience.
  • Managing and tracking personal touchpoints in Salesforce through proactive phone calls, in-arena seat visits, handwritten notes, office appointments and interactions at member events
  • Providing creative and innovative new ideas to enhance the team including new benefit programs, events, and renewal incentives
  • Assisting in coordinating and executing annual member events, virtual experiences, mailings, gifting, fence sitter initiatives
  • Working diligently to ensure a smooth account transition by collaborating with the Business Development, Group Sales and Inside Sales teams
  • Using logical thinking and problem-solving techniques to reach practical solutions for our members

Qualifications RequiredQualifications Required

  • Bachelor’s degree from an accredited university is required
  • At least 1 year of sports industry experience
  • 1-2 years in a sales or customer service facing position
  • Excellent communication, networking and writing skills are required
  • Must demonstrate a high degree of motivation, time management, attention to detail and organization
  • Ability to write creatively and present ideas in a clear and concise manner
  • Collaborative spirit regarding recognizing overall goals and vision
  • An amiable, proactive, and self-motivated team improver
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