Coordinator, Fan Experience & Security – Term Position

Edmonton Oilers

The Coordinator, Fan Experience & Security (Term) builds and maintains the Fan Experience and Security part-time staff schedule utilizing the workforce scheduling system, ABI.

Your Focus in this Role: 

• Manage the workforce scheduling program (ABI).
• Responsible for scheduling all Fan Experience and Security part-time staff for events at Downtown Community Arena, Fan Park, and Ice District Plaza. Assist with scheduling for Edmonton Oilers, Edmonton Oil Kings, Live Entertainment and Corporate/Private events as needed.
• Submit and post employee schedules as per department procedure.
• Manage schedules on a day-to-day basis to reflect any changes.
• Manage and maintain employee license records.
• Responsible for tracking staff compliance and ensuring alignment with the department Time and Attendance Policy including documentation and/or progressive discipline.
• Manage staff communication around orientation and onboarding sessions.
• Assist the assistant managers with event day administrative work.
• Responsible for regular e-mail, phone and in person communication with part-time Fan Experience & Security staff.
• Assist with uniform management, including stock inventory, reports, and training uniform room staff.
• Support the Fan Experience & Security department with special projects as required.

• Post-secondary diploma or degree in related field
• Minimum 1-2 years of scheduling experience
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Proficiency in Microsoft Office: Word, Excel, Outlook, OneNote, Publisher, and PowerPoint
• Ability to prioritize and manage multiple projects, tasks and requests.
• Strong attention to detail
• Must be available to work evenings and weekends.
• Experience with ABI MasterMind is considered an asset.