Box Office Coordinator

Trail Drive Management Corp. – Dickies Arena

Application Deadline Ended

Apply by Ended 5/19/2023
Box Office Coordinator | Trail Drive Management Corp. – Dickies Arena

Box Office Coordinator

Trail Drive Management Corp. – Dickies Arena

Apply by Ended 5/19/2023

Posted 2 months ago

No Longer Accepting Applications



Fort Worth, TX, USA

Job Type

 Job Description

Under supervision of the Box Office Manager, the Box Office Coordinator is primarily responsible for enhancing relationships with all customer groups through quality, performance and service, as well as servicing both internal and external customers with heavy emphasis on prioritization, organization and fulfillment in all aspects of ticketing. This position assists with all day-to-day ticket operations activities for Dickies Arena. This role requires a flexible schedule and availability on nights and weekends. In-person and predictable attendance.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Facilitates daily ticket sales for Dickies Arena.
  • Hires and trains Part-Time Box Office sellers through phone screens, in-person interviews and coordinates the onboarding of new employees with HR
  • Schedules the work of Part-Time Box Office event staff.
  • Represents Box Office Department at New Hire Orientation
  • Provides the highest level of customer service and assures all customer issues are dealt with in an efficient and accurate manner.
  • Prepare cash banks and daily deposits.
  • Monitors change needs for the department and orders change as needed for events.
  • Performs opening & closing procedures: verifies daily cash reports, balances ticket sellers at close of shifts.
  • Maintains daily ticket office accounting records, balance and deposits all ticket monies daily. Including but not limited to the Daily Box Office report, daily accounting reports, promoters event audits, etc.
  • Understands and complies with all company and legislative requirements. Reliable and ethical in all matters of decision making.
  • Prepares and interprets event sales statements, audits, and other related reports.
  • Assists with event settlements by monitoring and reconciling unpaid or unbalanced accounts.
  • Assists marketing and premium seating departments to assure fulfillment of promotions and premium seating ticket orders.
  • Monitors events on a consistent basis through the life of the event to ensure tickets are selling correctly, holds remain in place and inventory is controlled.
  • Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management.
  • Communicates accurate event information to all departments
  • Establishes and maintains strong working relationships with internal staff.
  • Maintains Seller books with accurate event maps
  • Coordinates the activities such as initial equipment set-up and tear down, office supplies, cash/credit card reconciliation, counting sellers in-out and troubleshooting equipment at assigned external Box Office location(s) during the FWSSR
  • Performs related duties as required.

Qualifications RequiredQualifications Required

  • General knowledge of Ticketmaster Host/Archtics or previous Box Office experience required
  • Must be over 18 years of age.
  • Work independently, exercising judgment and initiative.
  • Work in a fast-paced environment.
  • Remain flexible and adjust to situations as they occur.
  • Work extended and/or irregular hours including nights, weekends and holidays.
  • Strong customer service focus; a demonstrated commitment to catering to the customer.
  • Skilled in computers and programs in the MS Suite of products
  • Effective interpersonal skills, problem-solving abilities required.
  • Ability to create, analyze and interpret financial reports.
  • Ability to effectively present information to management and respond to complaints from customers.
  • Ability to work with, motivate, support and involve employees in accomplishing goals and objectives.
  • Ability to coordinate ticket office procedures with other staff.
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