Account Manager, Member Services
Oklahoma City Thunder
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 Job Description
 Job Description- Optimally use internal data to manage a portfolio of Season Ticket Members (STMs) with the goal to build meaningful and positive relationships
- Communicate with integrity, enthusiasm and accuracy by phone, e-mail and personal visits
- Effectively communicate all benefits and perks to consistently make valuable contributions to the guest experience
- Perform call campaigns to inform STMs of payment date, time changes and other information
- Work with accounts that have a high no show rate so they can optimally use their tickets
- Use CRM system to record and track STM trends and manage the experience of your portfolio
- Collaborate with other departments including events and entertainment, ticket operations, business intelligence and guest relations on various events and daily processes
- Grow personal account base through service selling and handle yearly renewal for each STM
- Work game night events and special member appreciation events, conversing with clients and making new connections
- Attend and participate in weekly department meetings
Qualifications Required
Qualifications Required- A four-year college degree or equivalent work experience or military service experience
- Excellent guest relations skills with at least one year of guest relations and/or season ticket management
- Experience cross selling, networking and new business development preferred
- Bi-lingual fluency in Spanish and English is highly beneficial
- Ability to handle problems and connect with guests in an efficient and courteous manner
- Excellent phone presence, with concise and friendly professional communication and strong listening skills
- Highly organized with good time management skills and attention to details
- Confident when connecting with new people individually or in groups and comfortable interacting with people from all demographics
- Proficiency with technology including use of Microsoft Office applications and the ability to quickly learn ticketing and database systems
- A positive attitude toward clients and co-workers and ability to work in a team environment
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The Oklahoma City Thunder are an American professional basketball team based in Oklahoma City. The Thunder compete in the National Basketball Association as a member of the league's Western Conference Northwest Division. The team plays its home games at Chesapeake Energy Arena
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About Oklahoma City Thunder
The Oklahoma City Thunder are an American professional basketball team based in Oklahoma City. The Thunder compete in the National Basketball Association as a member of the league's Western Conference Northwest Division. The team plays its home games at Chesapeake Energy Arena
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