Membership Services Account Executive
Detroit Tigers



Application Deadline Ended

Apply by Ended 6/25/2023
Membership Services Account Executive | Detroit Tigers

Membership Services Account Executive

Detroit Tigers

Apply by Ended 6/25/2023

Posted 4 months ago

No Longer Accepting Applications



Detroit, MI, USA

Job Type

 Job Description

The Membership Services, Account Executive is responsible for driving renewal revenue, up-selling and cross-selling all ticketing products including new memberships, groups and suite rentals through developing strong relationships and providing first-class service to members for the Detroit Tigers, an Ilitch Sports & Entertainment property.
  • Meet or exceed both individual and team sales goals.
  • Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication – creating personalized experiences for them.
  • Maintain updated information regarding clients in the CRM tool.
  • Renewal of current season ticket holders accounts from season to season (full, half and mini plans).
  • Collect referrals from season ticket holders.
  • Up-sell and cross-sell all products including new membership, groups and suite rentals.
  • Make required daily outgoing phone calls to account base.
  • Work to complete assigned ticket touch points.
  • Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and park details that are relevant to accounts.
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams.
  • Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base.
  • Provide knowledgeable and enthusiastic service to members.
  • Event/Game day operations (staffing ticket sales kiosk on and answering phones on the day of games)
  • Work additional game duties as assigned.

Qualifications RequiredQualifications Required

  • Bachelor’s degree in sports management, marketing, or communications.
  • Minimum 2 year of customer service, preferably in ticket retention and service.
  • Previous use and knowledge of any ticketing sources is preferred.
  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
  • Possess the highest integrity and ethical standards.
  • Team player with the ability to handle multiple assignments in a fast-paced environment.
  • Excellent verbal communication skills with a friendly and professional telephone manner.
  • Strong time management and organizational skills.
  • Demonstrated ability to work independently and to self-motivate.
  • Demonstrated flexibility and creative problem-solving skills.
  • Must be self-directed and goal oriented and the ability to provide exceptional customer service.
  • A true passion and desire to work in the sports industry.
  • Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
  • Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.
Copied to clipboard