Membership Services Account Executive Detroit Tigers
EXPIRED
EXPIRED
Application Deadline Ended
Apply by Ended 6/25/2023
Popular
No Longer Accepting Applications
Job Description
Job DescriptionThe Membership Services, Account Executive is responsible for driving renewal revenue, up-selling and cross-selling all ticketing products including new memberships, groups and suite rentals through developing strong relationships and providing first-class service to members for the Detroit Tigers, an Ilitch Sports & Entertainment property.
KEY RESPONSIBILITIES:
- Meet or exceed both individual and team sales goals.
- Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication – creating personalized experiences for them.
- Maintain updated information regarding clients in the CRM tool.
- Renewal of current season ticket holders accounts from season to season (full, half and mini plans).
- Collect referrals from season ticket holders.
- Up-sell and cross-sell all products including new membership, groups and suite rentals.
- Make required daily outgoing phone calls to account base.
- Work to complete assigned ticket touch points.
- Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and park details that are relevant to accounts.
- Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams.
- Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base.
- Provide knowledgeable and enthusiastic service to members.
- Event/Game day operations (staffing ticket sales kiosk on and answering phones on the day of games)
- Work additional game duties as assigned.
Qualifications Required
Qualifications Required- Bachelor’s degree in sports management, marketing, or communications.
- Minimum 2 year of customer service, preferably in ticket retention and service.
- Previous use and knowledge of any ticketing sources is preferred.
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
- Possess the highest integrity and ethical standards.
- Team player with the ability to handle multiple assignments in a fast-paced environment.
- Excellent verbal communication skills with a friendly and professional telephone manner.
- Strong time management and organizational skills.
- Demonstrated ability to work independently and to self-motivate.
- Demonstrated flexibility and creative problem-solving skills.
- Must be self-directed and goal oriented and the ability to provide exceptional customer service.
- A true passion and desire to work in the sports industry.
- Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
- Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.
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The Detroit Tigers are an American professional baseball team based in Detroit, Michigan. The Tigers compete in Major League Baseball as a member of the American League Central division.
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About Detroit Tigers
The Detroit Tigers are an American professional baseball team based in Detroit, Michigan. The Tigers compete in Major League Baseball as a member of the American League Central division.
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