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Coordinator - Ticket Operations

Charlotte Football Club

Posted 3 months ago



Charlotte, NC, USA

Job Type

Job Description

The Ticket Operations Coordinator position is primarily responsible for assisting in the management of the Charlotte FC ticketing system and assisting with the oversight of the box office on a daily and event day basis.  The ideal candidate has a proven experience in ticket operations and a strong desire to provide the very best customer service.
Primary Responsibilities
  • Assist in creating manifests, events, plans and price codes for all Charlotte FC and Crown Legacy FC events.
  • Serve as primary point of contact for all Crown Legacy FC Ticket Operation needs.
  • Recruit, hire, train, and supervise Ticket Operations and Service Interns
  • Provides support to the Ticket Sales Department by maintaining accurate seat inventory, accurate pricing information and ensuring that the completion of sales is done in a timely manner.
  • Work with internal departments to fulfill match day parking needs for internal and third-party stakeholders on match day.
  • Main Ticket Office contact for ADA related needs
  • Ensures that all seasons, individual event, and group tickets are paid in full and fulfilled accurately and in a timely manner.
  • Serves as lead in the recruitment of all Ticket Operations game day staff.
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence and programs, etc.
  • Become familiar with the Ticketmaster system including customer service to season ticket accounts, as well as selling single game tickets.
  • Administrative duties including filing, answering phones, and providing support to the Ticketing department.
  • Other duties as assigned by the Director and/or Manager of Ticket Operations.

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Qualifications Required

  • Bachelor’s degree.
  • At least 2 years of ticket operations experience.
  • Experience in building events, plans and price codes on digital ticketing system.
  • Must be flexible to work evenings and/or weekends and all Charlotte FC events, including events held on weekends, nights, and holidays.
  • Must be detail-oriented and must be able to multi-task while managing time successfully.
  • Must pass pre-employment screens.

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