Representative, Season Ticket Service

Chicago Cubs Baseball Club

Application Deadline Ended

Apply by Ended 8/3/2023
Representative, Season Ticket Service | Chicago Cubs Baseball Club

Representative, Season Ticket Service

Chicago Cubs Baseball Club

Apply by Ended 8/3/2023

Posted 3 months ago

No Longer Accepting Applications



Chicago, IL, USA

Job Type

 Job Description

This position is primarily responsible for servicing, communicating with, managing, retaining and growing an assigned Season Ticket holder account base through the delivery of superior customer service.

  • Take ownership of an assigned base of Season Ticket accounts and provide a superior level of service
  • Meet and exceed retention goals with assigned Season Ticket holder account base on yearly basis
  • Build strong relationships with Season Ticket holders by fulfilling all required Season Ticket holder touch points via pro-active communication including in seat visits, phone calls, emails, handwritten correspondence, text messages, season ticket holder events, etc.
  • Meet and exceed assigned service levels and standards
  • Utilize existing CRM tool to efficiently record and maintain all interactions with clients
  • Handle all Season Ticket holder questions and concerns in a timely manner (within 24 hours) while exhibiting a positive attitude
  • The ability to collaborate with Premier Sales Team to formulate and execute presentations to clients regarding potential Premier opportunities.
  • Perform game day responsibilities including but not limited to in seat visits, handling special promotions, addressing last minute Season Ticket holder needs, events, on-field experiences, etc.
  • Participate in all Season Ticket holder related special events such as Cubs Convention, Season Ticket Holder Family Day, etc. (nights and weekends)
  • Collaborate with Ticket Sales and Ticket Operations teams to ensure efficient and quality servicing of accounts including invoicing, ticket distribution, complaint resolution, special requests, etc.
  • Assist in the creation of new Season Ticket holder benefits and service initiatives
  • Successfully execute monthly account targeting campaigns
  • Actively listen to feedback and share trends

Qualifications RequiredQualifications Required

  • Bachelor’s degree
  • One year of sales and/or services experience in the sports or hospitality industry with management of a large account base (hundreds)
  • Superior organizational skills are a must as response time from all incoming emails, texts and calls must be timely.
  • Must possess a fan friendly attitude along with a professional demeanor and appearance at all times
  • Must have excellent verbal and written communication skills Demonstrated ability in the areas of communication, time management, prioritization, meeting deadlines and organization
  • Must have the confidence to effectively communicate, maintain and adhere to organizational and departmental policies and procedures
  • Demonstrated ability to work well within a team environment and keep a positive attitude
  • Must possess a work ethic that is inclusive, service focused, innovative and demonstrates critical thought and initiative
  • Ability to work non-standard hours including nights, weekends, and holidays, including during the off-season
  • Proficiency with Microsoft Office suite, Pro Venue ticketing system and Salesforce CRM
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