CRM Administrator

Anaheim Ducks Hockey Club

Application Deadline Ended

Apply by Ended 8/13/2023
CRM Administrator | Anaheim Ducks Hockey Club

CRM Administrator

Anaheim Ducks Hockey Club

Apply by Ended 8/13/2023

Posted 2 months ago

No Longer Accepting Applications



Anaheim, CA, USA

Job Type

 Job Description

The CRM Administrator is responsible for leading CRM initiatives in ticket sales, ticket operations, premium sales & service, and sponsorship by providing CRM customization and optimization across ad hoc reporting/analysis, sales campaign/lead creation, and facilitating data structure within the CRM system. This role also provides quantitative analysis and data-driven insights on subjects including, but not limited to, prospect acquisition, customer lead scoring, market segmentation, customer retention, and ongoing lead campaigns driving business initiatives.
  • Maintain and optimize the CRM system to provide a practical and custom user experience for CRM users across the enterprise
  • Monitor and maintain customer data quality and data hygiene
  • Identify and address data inconsistencies across platforms
  • Lead sales campaign tracking and lead creation, scrubbing, and distribution
  • Assume the primary responsibility for ensuring optimal use of database functionality to support individual team/program goals
  • Analyze information needs of multiple users to assist in determining appropriate database application structures and report specifications
  • Construct database applications, including procedures, modules, functions, automated events, and customized forms and reports as needed
  • Provide database quality control
  • Investigate and resolve data and reporting inconsistencies
  • Develop and implement workflows, data entry, collection, and reporting procedures
  • Analyze fan-related data as it relates to demographics, psychographics, behavior, and historical trends
  • Facilitate customer data acquisition from a variety of data sources and integrate it into a defined customer journey
  • Troubleshoot CRM-related issues and work with users to ensure systems meet individual team needs
  • Perform ad-hoc analysis as needed
  • Other duties as assigned

Qualifications RequiredQualifications Required

  • Bachelor's Degree, preferably in Business, Mathematics, Statistics, Information Systems, or related field
  • At least 3-4 years of working with a CRM system (Microsoft Dynamics)
  • At least 2 years of experience working with complex databases, troubleshooting problems, analyzing information and data, designing queries and reports, and creating operational policies and procedures is preferred
  • Experience writing queries in programming languages (SQL preferred)
  • Strong quantitative and statistical modeling skills with the ability to translate findings to all levels of the organization
  • R and/or Python experience is a plus
  • Elevated knowledge of document management processes and software
  • Complete understanding of how to create, implement, and maintain data file structures
  • Experience working in a data warehouse environment and/or with relational databases
  • Able to meet deadlines without compromising accuracy, excellent product quality, and attention to detail
  • Possess strong organizational, time management, and project management skills with a demonstrated ability to work both independently and within a team environment
Copied to clipboard