Guest Experience Representative (SCW)

Santa Cruz Warriors

The Santa Cruz Warriors are looking for upbeat individuals to provide an unforgettable experience to our fans, season ticket holders and sponsors at our home games. This position reports to the Supervisor, Arena Operations.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in Santa Cruz, CA.

Key Responsibilities

• Be main point of contact for guests regarding basic game day information and location of box office, lost and found, etc.)
• Greet all guests entering the arena; examine and scan tickets to verify authenticity and provide assistance when needed
• Assist guest with their requests and seating needs
• Share information regarding arena layout, seating sections, and emergency procedures
• Providing exceptional customer service at all games and events
• Other duties as assigned

• Excellent and engaging interpersonal skills
• Ability to build positive working relationships with clients and peers at all levels within the organization and throughout the community
• High energy, strong detail orientation and superior work ethic
• Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies