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Retail Lead, Jays Shop

Toronto Blue Jays

Posted 3 months ago



Toronto, ON, Canada

Job Type

Job Description

  • Support Retail Management in motivating Sales Associates to achieve the fan service and sales goals of the merchandising department.
  • Ensure that retail staff are engaging all fans according to WE CARE values, to create a positive and welcoming experience for every fan that visits Rogers Centre.
  • Responsible for carrying out the general operations of Jays Shop locations in the most professional, organized, and profitable manner.
  • Open and/or close stadium retail locations and complete end of day reporting as required.
  • Assist with the training of new staff and further coaching and development of team members throughout the baseball season.
  • Comprehensive understanding of all systems, products, and services available at Jays Shop.
  • Maintain sufficient levels of inventory in retail locations and restock/remerchandise as needed to maximize sales potential.
  • Address any fan or Jays Shop staff escalations in a confident and professional manner; finding solutions to avoid further escalation.
  • Accountable for maintaining retail standards for visual merchandising, cleanliness, and health and safety of staff and fans.
  • Understand, follow, and enforce all Jays Shop and Toronto Blue Jays policies and procedures as an example to the retail staff; ensure staff are following all departmental and organizational policies and procedures.
  • Maintaining open and clear channels of communication with retail staff and Jays Shop management.
  • Successfully lead the retail team through any additional Rogers Centre events, including concerts.
  • Any other duties required.

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Qualifications Required

  • Previous retail and/or customer service experience required; experience in a leadership or supervisory role preferred.
  • Enjoys a high energy environment and demonstrates an appreciation of the diverse backgrounds of Toronto Blue Jays fans and Jays Shop staff.
  • A commitment to service excellence and fan satisfaction.
  • Excellent oral and written communication skills complemented by a friendly and professional demeanour.
  • Sound decision-making, problem solving, and conflict resolution skills.
  • Flexible and adaptable to lead a team in a fast-paced environment and work proficiently under pressure.
  • Organizational competency, ability to multi-task, and manage time and resources effectively.
  • A team player with a collaborative frame of mind.
  • Knowledge and understanding of baseball and the Toronto Blue Jays; must adhere to the Toronto Blue Jays mission and policies.
  • Physical stamina and mobility including ability to lift, carry, kneel, bend, and reach.