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2024 Event Staff - Ticketing Associate

Seattle Mariners

Posted 7 months ago



Seattle, WA, USA

Job Type

Job Description

Responsible for selling tickets for baseball games and ticketed events.   Resolve digital ticket needs promptly and courteously.  Provide ballpark information that enhances the fans experience.
Essential Functions:
  • Interact with walk-up guests with friendly and helpful demeanor.  Sell single-game tickets.
  • Process ticketing customer service needs in-person or via telephone.
  • Accurately complete transactions using required ticketing computer systems.
  • Will perform other duties as assigned.

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Qualifications Required

  • Knowledge of or ability to learn ticketing computer systems and adapt to new technology.
  • Maintain patience and composure with upset, angry, and/or frustrated guests using compassion and empathy while upholding Seattle Mariners excellent guest service values.
  • Ability to learn box office policies and procedures and apply them to ticket transactions.
  • Strong customer focus; treats all guests with respect and courtesy.
  • Effective verbal communication skills; clear, respectful, and appropriate communication to all guests. Must be able to work fluently in English; bi-lingual skills are a plus.
  • Strong organizational skills; remain organized while efficiently serving guests in-person or over the telephone.
  • Must be dependable and reliable to report to work on-time when scheduled and work in assigned area independently.

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