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Coordinator, Premium Service

Los Angeles Dodgers

Posted 4 months ago

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Location


Los Angeles, CA, USA

Job Type


Job Description

The Coordinator, Premium Service at the Los Angeles Dodgers is dedicated to managing the overall guest experience in the Baseline Club, Yaamava Dugout Club, Stadium Club Boxes and Bank of America Club Suites. This role focuses on delivering a distinctive and personalized guest experience, guaranteeing smooth account renewals, managing administrative duties, and closely partnering with the Premium Sales and Service team to maintain clients and drive investment growth, delivering exceptional Premium Service.

Responsibilities:

  • Manage and cultivate relationships with all Premium Season Ticket Members and event buyers, addressing inquiries and special requests to ensure exceptional service.
  • Oversee a small book of business, focusing on new member satisfaction and package growth.
  • Serve as the primary point of contact for Premium Clients, managing ticketing, payment, day-of-event needs, and other administrative requirements.
  • Assist in planning and executing client trips, events, and gifting, ensuring memorable and unique experiences for Premium Clients, with a focus on events happening at Dodger Stadium.
  • Offer comprehensive administrative assistance to the department, guaranteeing seamless operations in daily activities.
  • Execute service initiatives within Salesforce, including renewal campaigns, touchpoint execution, new client onboarding, etc.
  • Collaborate with the Premium Service team to recruit Premium Representative Game Day Team members including interviewing, training, and managing.
  • Foster strong interdepartmental relationships with various departments and vendors within Dodger Stadium.
  • Manage ancillary events at Dodger Stadium involving Premium areas, such as concerts and other sporting events.

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Qualifications Required

  • Excellent communication and interpersonal skills, with the ability to connect with a wide range of people.
  • Minimum of one (1) years of experience in luxury customer service or season ticket membership role.
  • Previous experience with Salesforce or CRM systems.
  • Bachelor's degree in a business-related field or equivalent combination of education and experience.
  • Strong planning, organization, and administrative skills, with excellent attention to detail.
  • Adaptable with the ability to problem-solve and multitask effectively.
  • Availability to work nights, weekends, and holidays as related to Dodgers Baseball and events calendar.

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