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2024 Merchandise Sales Staff

North Carolina FC

Posted 4 months ago



Raleigh, NC, USA

Job Type

Job Description

The North Carolina Football Club, owner, and operator of two affiliated professional soccer teams: the North Carolina Courage (NWSL) and North Carolina FC (USL Championship), is seeking Game Day Merchandise Staff. This position will serve to create a successful fan experience both the NC Courage and NCFC teams, by being responsible for the execution of all merchandise sales during games and providing fans with a friendly, safe, and exciting environment.
This position is a seasonal position, with hourly pay paid out twice a month. All shifts will be onsite, at WakeMed Soccer Park in Cary, NC. Our season starts at the beginning of March 2024, and will continue through October/November of 2024. Please use the boxes at the bottom to note when you'll be interested in working, if not the entire season.

  • Operate Point of Sale systems to complete merchandise transactions.
  • Assist with minor setup of merchandise locations prior to gate opening.
  • Ensure accuracy and timeliness of transactions.
  • Interact with fans in a professional and energetic manner, to promote a positive gameday experience.
  • Provide excellent customer service to customers’ questions and complaints; seek help from Manager when needed.
  • Maintain knowledge of other merch locations, as well as key points around the stadium to help direct guests.
  • Maintain knowledge of weather and emergency protocols and direct guests in a calm manner according to protocols.
  • Understand all North Carolina Football Club policies and procedures relating to fan interaction and game days, to ensure event production on game days is as efficient and safe as possible.

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Qualifications Required

  • Must be able to work varying shifts, which include nights, weekends, and holidays based on the event schedule.
  • Must be able to work at least 75% of home games for both the NCFC and NC Courage teams throughout the 2024 season.
  • Must be able to work well with fellow gameday staff in a tight environment.
  • Must be able to work outdoors in varying weather conditions.
  • Must be able to operate Point of Sale system, via iPad
  • Must be able to follow written and verbal instructions and communicate effectively.
  • Must provide excellent customer service and interactions with fans to ensure they are maximizing their game day experience enjoyment.

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