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Premium Experience Associate

Minnesota Vikings

Posted 7 months ago



Eagan, MN, USA

Job Type

Job Description

In addition to the duties described above, the Premium Services Associate will take part in the Vikings’ exclusive Leadership Development Program. This program will provide regular opportunities for professional development, exposure to organizational leadership and the ability to develop skills critical for the Associate’s future career growth. A fundamental part of the program will include clearly defined goals between the Associate and their Supervisor that will be tracked and measured for progress throughout the term of the program.

This is a temporary full-time position that will begin on June 3, 2024 and conclude on May 25, 2025, unless otherwise determined.
  • Assists in managing premium service on all Suites and Mystic Lake’s Club Purple Couches in regards to touch points, relationship building, gifting and event programs.
  • Assist in management of the Black Jacket Team for all Vikings Game Days, as well as premium events at U.S. Bank Stadium and Twin Cities Orthopedics Performance Center.
  • Assist in all the planning for Premium Single Game Suite accounts once sold by premium sales team from time of booking to follow up after the game.
  • Work directly with service providers (ASM, Aramark, Ticketmaster, etc.) to maintain superior service levels to premium accounts.
  • Fulfill all suite/premium account requests for non-Vikings event use including, communication of events, ticket fulfillment, special requests and event presence.
  • Create new impactful program that will become a permanent part of the departmental operations going forward.
  • Create and execute moments that “delight and surprise” by using unique personalized client CRM information.
  • Assist in the planning and execution of exclusive Premium Seat Client appreciation events, including hosting opportunities, gifting and appreciation.

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Qualifications Required

  • Hospitality Management, Business Administration, and/ or Marketing degree preferred.
  • 1-2 years in a high end guest service/customer facing role.
  • Ability to deal with a variety of projects and workload in a fast-paced environment.
  • Must be willing to work a flexible schedule including all home games, evenings, weekends and holidays.
  • Excellent reading, writing, and oral proficiency.
  • Excellent time management and understanding of deadlines.
  • Ability to take on projects and complete them with the help of teammates.
  • Coachable attitude that exemplifies professionalism.

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