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Apply by Ended 2/10/2024

Experience Team Member

Vancouver Whitecaps FC

Posted 3 months ago



Vancouver, British Columbia, Canada

Job Type

Job Description

The Experience Team Member is responsible for being the first point of contact between fans and the club.  It entails engaging and assisting fans on matchday as well as executing various event-specific matchday tasks.

Applicants must be available for a minimum of ten (10) First Team matches over the course of the 2024 season. Please find the VWFC 2024 Schedule HERE Opens in a new window.

Specific Job Duties include, but are not limited to:

  • Welcome fans and provide information about all facets of the event
  • Consistently engage an audience while promoting key messages
  • Execute special events in collaboration with club partners and external stakeholders
  • Remain highly educated and up to date on Club information
  • Receive fan feedback, compile and communicate to club supervisor
  • Work as part of a team, and independently, with a willingness to coordinate events
  • Work evenings, weekends and day shifts as events required
  • Assist with additional game day duties, special events and promotions as required

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Qualifications Required

  • Applicants must be of 18 years of age or older
  • Excellent interpersonal and communication skills
  • Confident, articulate and enthusiastic
  • A focus in service excellence- willingness to go the ‘extra mile’
  • An interest in a media or sports management career is an asset
  • Must be available for a minimum of ten (10) First Team matches over the course of the 2024 season
  • Required to arrive at the stadium hours before kickoff and staying throughout the match (up to an 8-hour shift)

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