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Coordinator, Mission Services

2025 Canada Games Host Society

Posted 5 months ago



St. John's, NL, Canada

Industry Areas

Amateur Sport

Job Type

Job Description

Title: Coordinator, Mission Services
Reports To: Manager, Athlete Services
Anticipated Start Date: April 29, 2024
Contract End Date: Autumn 2025

Working with a Canada Games Host Society will be one of the most exciting, rewarding and exhilarating times of your career. A role with the St. John’s 2025 Canada Games will provide all that in a collaborative team environment. In a place like no other, St. John’s will host a Canada Games like no other. Join us.

Overview of the Position

The Coordinator, Mission Services will be responsible for assisting the Manager, Athlete Services to relay accurate information between the Host Society and the staff supporting each of the 13 Provinces and Territories (P/Ts). The Coordinator will play a pivotal role in communicating questions and concerns from the P/Ts to the rest of the organization and transposing this information into easily managed processes to be implemented before and during the Games.

The Coordinator will also oversee the non-competitor accommodations functional area and will work very closely with Food Service, Village, Transportation and other functional areas of the Host Society.

Key Responsibilities

This role will be responsible for, but not limited to:

  • Consulting with the staff and volunteer committees of the Host Society to develop and implement comprehensive plans;

  • Working directly with Chefs de Mission and Mission staff of each province and territory to ensure the needs of all athletes, coaches and managers are met;

  • Acting as the liaison between the provincial/territorial Mission staff and the Host Society;

  • Assisting with organizing Chefs De Mission Conferences, daily Chefs meetings during Games, pre-Games visits by team representatives, and conference calls;

  • Working closely with interdependent areas to ensure the Mission Centre is properly equipped and serviced during Games-time;

  • Supporting the Mission Services Committee and Mission Services Chair throughout pre-Games planning;

  • Identifying all volunteer positions falling within the Mission Services and Non-Competitor Accommodations functions;

  • Training, orientating and guiding Games-time volunteers, Mission Secretariat and Non-Competitor Accommodations hospitality representatives;

  • Assisting with delivering an Accommodation Plan (non-competitors) that identifies the services and needs of the following groups:

    • Major Technical Officials

    • Canada Games Council

    • Canada Games Family

    • Mission Staff

    • Sponsored Medical Personnel

    • Media and Broadcasters

    • Sponsors’ representatives

    • Observer program attendees

    • Guests and spectators;

  • Working with Protocol on VIP and VVIPs accommodations. The Accommodation Plan will include the following non-exclusive activities and tasks:

    • Provision of accommodation services

    • Coordination or provision of a booking service

    • Methods for room securing / room requirements

    • Liaison with the hotel sector

    • Proposed method for room management/coordination

    • Making arrangements for host hotels

    • Provision of Informational Services Help-line

    • Working closely with Transportation Services for motor pool and shuttle arrangements

    • Liaison with and support of local Tourist Information Areas;

  • Being a fully engaged team member with a goal of positive and healthy relationships in the workplace

  • Executing all responsibilities in a manner which is consistent with the Mission, Vision, and Values of the St. John’s 2025 Canada Games, and;

  • Fulfilling all other duties as reasonably required.

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Qualifications Required


  • Undergraduate degree or diploma in Hospitality and Tourism, Business Administration, Event or Sport management, or a related field of study;

  • Minimum three (2) years of related work and/or volunteer experience or a combined equivalent of education and work/volunteer experience.


  • Creative, results-oriented, able to deliver on deadlines and deliverables

  • Experience with Google’s G Suite programs (e.g. Gmail, Docs, Slides, Forms and Calendar, etc.)

  • Knowledge and experience working in a not-for-profit, events, or multi-sport Games environment

  • Ability to liaise and interact with multiple partners, locally, provincially and nationally.


  • Bilingualism (English and French) is an asset.

  • Based on position requirements, flexibility to work evenings, weekends and holidays

Conditions of Employment

  • Office hours are 35-40 hours/week

  • All applicants must be legally entitled to work in Canada at the time of application

  • RNC Certificate of Conduct and Vulnerable Sector Check are required for all positions

  • Credential Checks may be required for specified positions

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Inclusive Note

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

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