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Director, Operations & Service Delivery

Queen's University

Apply by 5/31/2024

Posted 1 month ago



Kingston, Ontario, Canada

Job Type

Job Description

  • Promotes a culture of inclusivity that embodies A&R values, with a commitment to the university’s equity, diversity, accessibility, inclusivity, and Indigenization initiatives designed to foster an inclusive, supportive, and welcoming environment for individuals with diverse backgrounds and identities.
  • Responsible for overarching service delivery strategies that inform Recreation and High-Performance pursuits using consistent and coordinated approaches within both portfolios. The Service strategy includes planning and integration of service units specific to A&R and beyond (e.g. Student Wellness Services) that are student-centred.
  • Monitors and provides strategic analysis of trends, government policy, legislation and pan-industry events that may impact Athletics & Recreation and the student and patron experience.
  • Plans, prioritizes, and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
  • Promotes and facilitates diversity and inclusivity goals on behalf of and across Athletics & Recreation and collaborates with university partners to achieve shared goals in these areas.
  • Works with a broad range of partners to develop and implement services, programs and training that are integrated and distinctly responsive to the needs of an increasingly diverse student population.
  • In partnership with student wellness, and sport governing bodies e.g. Coaching Association of Canada, responsible for the design, implementation and continuous improvement of the Safe Sport Framework for A&R. This includes alignment with industry policy, reporting and disclosure procedures, response protocols and student support mechanisms.

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Qualifications Required

  • Graduate degree in a relevant field required (MBA, Law, Sports Management, etc.)
  • Seven to ten years demonstrated experience leading a large team of people, carrying out a diverse range of activities.
  • Progressive management and leadership experience in a complex, service-oriented environment.
  • Experience working in a related field such as athletics and recreation, student affairs, student development, education, administration.
  • Proven experience integrating multiple service areas in the delivery of coordinated operations.
  • Experience in developing policy and procedures in a large complex environment.
  • Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
  • Consideration will be given for the equivalent combination of education and experience.

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