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Guest Services - Comerica Park

Detroit Tigers


Apply by 7/31/2024

Posted 2 weeks ago

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Location


Detroit, MI, USA

Job Type


Job Description

The Comerica Park Guest Service Staff delivers optimum service to fans in a friendly, pleasant and professional manner, through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences.

Key Responsibilities:

  • Communicates clearly and politely to guests’ information regarding parking, transportation, ballpark services and concessions.
  • Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered.
  • Assist Guests in finding solutions that best meet their needs while leveraging all available resources.
  • Responds to and resolve Guests’ questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations.
  • Seeks out opportunities to talk with guests & offer them assistance if needed to maintain and enhance existing business.
  • Monitoring private access points and hospitality entrances.
  • Give directional assistance.
  • Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management. Assisting with keeping the ballpark clean.
  • Assisting with wheelchair escorts throughout the park.

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Qualifications Required

  • Strong interpersonal skills and provide excellent customer service.
  • Must be willing to learn about ballpark policies, procedures to effectively communicate with guests, colleagues and management.
  • Strong communication skills to proactively engage with Guests, colleagues and management.
  • Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas).
  • Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions.
  • Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience.

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