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Endpoint Technician

Los Angeles Dodgers


Apply by 7/31/2024

Posted 2 months ago

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Location


Los Angeles, CA, USA

Job Type


Job Description

  • Provide Level 1 & 2 support for all endpoint devices including managing, monitoring, updating and maintaining endpoints.
  • Provide Level 1 & 2 support for client’s incidents.
  • Provide documentation, implementation, and support of all endpoints, endpoint applications and patches.
  • Set up and manage user accounts and permissions to consent access to a network.
  • Monitor, update, and measure stability and performance of endpoints.
  • Troubleshoot and repair faulty endpoints relating to both hardware & software.
  • Support Patch Management utilizing Intune, JAMF, Desktop Central, Kandji, AutoMox.
  • Participates with on-call, special events and game day support.
  • Troubleshoot remote access connectivity issues.
  • Support with managing Group Policy Objects (GPO).
  • Develop, document, test, implement and maintain client images in vSphere.
  • Assist with server support when needed.
  • Employs knowledge to troubleshoot systems and services.
  • Researches and evaluates new technical products.

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Qualifications Required

  • Experience providing executive level support.
  • Experience developing and providing Information Technology training for end users.
  • Demonstrate advanced troubleshooting, and communication skills
  • Demonstrate extensive knowledge of Windows 10, Windows 11 Operating System and Microsoft 365 products.
  • Understanding of managing, changing and implementing Group Policy Objects (GPO).
  • Understanding of managing, changing and implementing patch management with Intune, JAMF, Desktop Central, Kandji, AutoMox.
  • Experience supporting various operating systems (Windows, MAC, Linux, iOS, Android) and hardware platforms.
  • Excellent interpersonal skills and ability to interact and work with staff at all levels.

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