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Event Services Coordinator

Columbus Blue Jackets

Apply by 8/31/2024

Posted 2 weeks ago



Columbus, OH, USA

Job Type

Job Description

A successful candidate is a positive unifier, skilled in guiding responsible parties along the journey of instilling great Guest Service outwardly and Team Comradery within our Staff.
Essential Duties and Responsibilities include the following. Other duties will be assigned.
  • Builds genuine rapport with Event Services & Security Staff members, ensuring relationship building remains paramount.
  • Works with the Event Services Manager and other Senior Leaders to ensure event and Staff requirements are met and exceeded whenever possible.
  • Oversees staffing needs for each event and scheduling of the Guest Services and Event Security staff. Creates and updates online schedule on a regular basis and tracks attendance. Updates individual Staff member schedules as needed.
  •  Reviews and completes payroll for all Guest Services and Event Security Staff for each event in a timely manner.
  •  Prepares event paperwork including, but not limited to, Event Information Sheets (EIS), Briefing Notes, Premium Seating Listings and Event Services & Security Position Postings.
  •  Supports members of the Event Services Leadership Team with operational tasks associated with Staff orientations and trainings.
  •  Ensures documentation associated with Staff Recognition and other relative department initiatives is accurately maintained.
  •  Maintains Event Services & Security uniform inventory and helps place orders accordingly.
  •  Partners with key members of the Columbus Blue Jackets Arena Management (CBJAM) team to accomplish common goals.
  •  Serve as a beacon for Staff excellence, harboring a spirit of openness to all those interacted with.

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Qualifications Required

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected situations.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Communication – Expresses ideas and thoughts with professionalism verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Conflict Resolution – Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Dependability – Follows instructions and responds to Senior Leadership direction; takes responsibility for own actions; keeps commitments; commits to non-traditional work hours; completes tasks on time or notifies appropriate person(s) with an alternate plan.

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