Company

Sport & Social Club

Featured Job Title

Account Coordinator

About this company

The Account Coordinator (AC) will be responsible for managing multiple JAM clients and creating memorable experiences for them before and after their events. Client satisfaction is what JAM strives for and the AC should be driven to attain this from each client. The AC will communicate with clients, ensuring client’s needs are addressed and they are prepared for their events. This includes client demonstrations, pre-event and post-event check ins, and handling last minute changes. To be a successful Account Coordinator, you should be personable, organized, and adaptable. Successful Account Coordinators are creative, find ways to make things happen, and are always finding a better way. Top applicants must be well versed in customer service, attention to detail, time management, presentations, and ability to work with multiple teams (sales, HR, production, etc). Specific responsibilities include:

• Working closely with clients to determine their event preferences and needs via email, video conferencing (Zoom, Microsoft Team, Webex and more), and telephone
• Understanding each JAM event inside-and-out and how they run
• Coordinating with sales, production, hosts, and HR to ensure proper execution of each event
• Managing several client files and ensuring event schedule is up-to-date and accurate
• Using Pipedrive to extract information and keep event details up-to-date and accurate
• Performing event demonstrations/walk throughs
• Obtaining client feedback post-event and addressing any negative or constructive feedback
• Helping improve current offerings and create new games/events
• Performing miscellaneous job-related duties as required
• Occasional event hosting

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