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Application Deadline Ended
Apply by Ended 1/30/2024
Location
Chicago, IL, USA
Job Description
- Bring the energy on matchday, engaging with fans through exciting activations and enticing
- giveaways
- Hi-five fans, handout giveaways, collect information, all with a smile of course
- Assist with operational tasks such as banner and sign hanging, displaying assets to properly
- convey details, and maintaining club branding
- Maintain a positive attitude, being personable, exciting, and informative
- Assist with the setup, execution, and breakdown of activation items including tents, tables,
- games, etc.
- Provide excellent service standards to match presentation personnel
- Understand club policies and protocols to ensure standards are met and exceeded cohesively
- across all members of the team.
- Handle complaints and collect feedback
- Demonstrate flexibility and creative problem-solving skills
- Punctuality and professionalism are a must as related to attendance and work schedule
- The ideal candidate will thrive in a dynamic, fast-paced, diverse environment
- Uphold the Fan Experience standards set by Chicago Fire FC
- Must be active on your feet, engaged, and comfortable interacting with fans
- Ability to lift up to 40 pounds
- Other duties as assigned including club operations elements
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Qualifications Required
- Must be at least 18 years of age
- Work a minimum of 14 matches
- Prior experience in a customer service role preferred
- Ability to attend organized training highlighting Chicago Fire service standards (SPARK: Safety,
- Presentation, Assistance, Respect, & Knowledge)
- Comfortable working with and responding to questions and complaints for a diverse and
- passionate fanbase
- Comfortable working with fans of all ages
- Detail-oriented and highly organized
- Ability to simultaneously handle multiple tasks and adapt to change
- Strong verbal communication skills
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