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Application Deadline Ended


Apply by Ended 1/30/2024

Part-time Matchday Ambassador (Fan Engagement)

Chicago Fire FC

Posted 4 months ago

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Location


Chicago, IL, USA

Job Type


Job Description

  • Bring the energy on matchday, engaging with fans through exciting activations and enticing
  • giveaways
  • Hi-five fans, handout giveaways, collect information, all with a smile of course
  • Assist with operational tasks such as banner and sign hanging, displaying assets to properly
  • convey details, and maintaining club branding
  • Maintain a positive attitude, being personable, exciting, and informative
  • Assist with the setup, execution, and breakdown of activation items including tents, tables,
  • games, etc.
  • Provide excellent service standards to match presentation personnel
  • Understand club policies and protocols to ensure standards are met and exceeded cohesively
  • across all members of the team.
  • Handle complaints and collect feedback
  • Demonstrate flexibility and creative problem-solving skills
  • Punctuality and professionalism are a must as related to attendance and work schedule
  • The ideal candidate will thrive in a dynamic, fast-paced, diverse environment
  • Uphold the Fan Experience standards set by Chicago Fire FC
  • Must be active on your feet, engaged, and comfortable interacting with fans
  • Ability to lift up to 40 pounds
  • Other duties as assigned including club operations elements

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Qualifications Required

  • Must be at least 18 years of age
  • Work a minimum of 14 matches
  • Prior experience in a customer service role preferred
  • Ability to attend organized training highlighting Chicago Fire service standards (SPARK: Safety,
  • Presentation, Assistance, Respect, & Knowledge)
  • Comfortable working with and responding to questions and complaints for a diverse and
  • passionate fanbase
  • Comfortable working with fans of all ages
  • Detail-oriented and highly organized
  • Ability to simultaneously handle multiple tasks and adapt to change
  • Strong verbal communication skills

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