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2024 Ticketing Intern

Forward Madison FC

Posted 2 months ago



Madison, WI, USA

Job Type

Job Description

Forward Madison FC is seeking a highly motivated Ticketing Operations intern for the upcoming 2024 season who has a passion for working in sports and learning the operations and sales side of the business. This position is expected to begin in March of 2024 and will work closely with the Ticket Operations Manager and Sales Team. This is an excellent opportunity for an individual to learn the ticketing side of professional sports and potentially start a career in Ticket Operations and/or Sales.

 Responsibilities Include: 

  • Assist with daily ticket servicing including processing ticket requests, answering customer service emails and phone calls, and other ticket fulfillment projects.
  • Help with the execution of ticket promotions and clearly communicate all ticket related items and stadium information to both patrons and staff.
  • Manage incoming phone calls and direct them to the appropriate department.
  • Sell single game tickets & special ticket offerings.
  • Handle customer service for package holders and season ticket holders.
  • Print and distribute season, group, single game, and will call tickets.
  • Process ticket exchanges on a season/group/single game basis and monitor the redemption of ticket vouchers.
  • Organize game day preparation including the distribution of wristbands, ticket scanners, stadium prep, match day sheets, etc. in the Ticket Office and assist with walk up ticket sales on match days at the ticket windows inside Breese Stevens Field.
  • Process cash, check, and credit card payments in accordance with team standards for cash controls.
  • Listed responsibilities, while demonstrative, are not complete or exclusive. Responsibilities may change and/or additional duties assigned at the discretion of the supervisor.

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Qualifications Required

  • All interns are expected to work every home game, playoff game, and special event held at Breese Stevens Field including concerts that utilize our organization’s ticketing system.
  • All Interns will be required to participate in weekly sports management workshops.
  • Accept and abide by all terms of the Intern Code of Conduct.
  • Accept and abide by all terms of the Forward Madison FC Intern Handbook and Intern Confidentiality agreement (provided during onboarding).

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