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Location
Richmond, VA, USA
Job Description
- Assists with the opening of the Squirrels Nest Team Store to the public on game days and non-game days by preparing the registers and tidying up the sales floor.
- Greets and acknowledges guests.
- Answers guests’ questions and assists them whenever possible.
- Recommends, selects, and helps locate or obtain merchandise for guests.
- Follows all register procedures and handles cash accordingly.
- Exchanges merchandise for guests and processes returns, with approval of supervisor.
- Ensures that all merchandise is correctly labeled and displayed.
- Routinely stocks merchandise and faces items on shelves.
- Maintains a clean and organized store or stand.
- Sets aside and notifies supervisor of defective, mislabeled, incorrectly priced, or damaged merchandise.
- Watches for and recognizes security risks and thefts and reports to security and management.
- Performs other duties as assigned.
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Qualifications Required
- Able to work a majority of Flying Squirrels home games
- Previous experience in retail or customer service environment is preferred but not required.
- Excellent guest service skills; ability to adhere to Flying Squirrels' customer service standards.
- Superb communication skills; ability to communicate with guests and co-workers.
- Good problem solving and critical thinking skills; ability to analyze a potential issue and determine the best course of action to take for a resolution.
- Strong attention to detail.
- Ability to handle multiple tasks simultaneously in fast-paced environment.
- Basic math skills; ability to accurately handle money and count change.
- Capable of following job guidelines and supervisors' instructions.
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