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Location
Boston, MA, USA
Job Description
The Event Host provides support with onsite event execution/supervision. In this role, you will develop a broad and comprehensive view of the private event and public ticketed event business at Fenway Park. This position is a high guest contact position; service skills, an eye for detail and outgoing friendly and gracious personality are a must.
RESPONSIBILITIES:
- Onsite event support and supervision including overseeing event space preparation, greeting clients and vendors, load-in/setup, event execution, event close/load-out, as well as liaison with all operating departments.
- Provide onsite support to Event Manager by coordinating the execution of all event logistics and timelines.
- Maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees.
- Regular checks with onsite operating departments for updates on overall operations, and general feedback.
- Ability to support for multiple events at once, serving as the primary liaison to clients and ballpark operations personnel.
- Track, investigate, and resolve all client feedback to assist with providing recommended improvements.
- Solicit and summarize written post-event details to Fenway Park Events staff.
- Participate in site visits and event coordination meetings, as necessary.
- Assist with changing projects that support the department’s event management efforts, as assigned.
- Provide administrative support for all department projects.
- Provide onsite logistical client support for events scheduled in 521 Overlook event space, ensuring that all aspects of the event run smoothly and efficiently.
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Qualifications Required
- Prior experience working with a high level of intensity and focus on commitment to meeting and exceeding customers’ expectations.
- Excellent interpersonal, verbal, and written communication skills and the ability to work well across departments, with clients and with business partners.
- Strong organizational and problem-solving skills with the ability to interact professionally with individuals inside and outside the company.
- Works well and stays calm and gracious under pressure while multi-tasking.
- High degree of professionalism in appearance and conduct.
- Ability to work evenings, weekends, and holidays specifically during the Spring/Summer.
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