The Ultimate Sport Industry Job Board | Hire candidates that want to work in sport


Manager, Gameday Experience

Aberdeen IronBirds

Apply by 4/30/2024

Posted 1 month ago



Aberdeen, MD, USA

Job Type

Job Description

The Aberdeen IronBirds, Advanced-A affiliate of the Baltimore Orioles, are seeking a full-time, year-round Manager of Gameday Experience. Reporting directly to the General Manager, a successful candidate for this position will play a huge role in how fans interact with the ballpark. This role will oversee gameday staff and contractors, as well as all aspects of gameday and event-day stadium appearance and functionality. Success will require a detail-oriented, entrepreneurial attitude in making sure that Leidos Field at Ripken Stadium is a clean, safe, family-friendly venue for all IronBirds fans, visitors, vendors, and staff.

Responsibilities will include but are not limited to:
  • Recruitment, hiring, scheduling, and oversight of gameday staff, aka “Fan Hosts”, which perform the roles of Ushers, Ticket Takers, Hospitality Attendants, Kids Zone Attendants, Crowd Management, and more
  • Safe and effective operation of all stadium elements on gameday and non-gameday public events, including:
    • Setup of stadium areas:
      • Concourse
      • Public ingress and egress gates
      • Club Level
      • Seating Bowl
      • Kids Zone
      • Parking Lot
      • Other areas critical to successful execution of games and events
    • Third-party stadium operations contractors, such as:
      • Janitorial, including janitorial supplies
      • Security (local law enforcement)
      • EMS
      • Fireworks
    • Security/Alarm System
  • Communicate effectively with other departments including Ticketing, Partnerships/Marketing, Merchandise, Facilities, Baseball Operations, Creative Services
  • Manage escalated customer service complaints related to gameday experience, or direct concerns to the proper department (ticketing, partnerships, etc.)
  • Miscellaneous Minor League Baseball responsibilities including grounds maintenance assistance, mascot performances, team promotional appearances, box office assistance
  • Manage year-round inventory of office supplies, including paper, pens, staples, paper clips, coffee station
  • Ensure completion of work responsibilities and special projects in accordance within the designated timeframe, as determined by the General Manager
  • Other duties as assigned and necessary for the success of the club

Advertisement Close

Qualifications Required

  • Bachelor’s Degree or equivalent work experience including
  • One or more seasons of professional sports operations, internship or full time
  • Ability to work the entirety of every IronBirds gameday
  • Entrepreneurial “take ownership” attitude regarding the position and its responsibilities
  • Ability to stand, walk, run, lift and carry up to 50 pounds, reach, grasp, climb and descend stairs, and work long durations, up to 14 hours per day

Sponsored Posts Close

Sports Hired thanks its sponsors.