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Director, Premium Experience & Operations

Minnesota Vikings

Posted 4 months ago



Eagan, MN, USA

Job Type

Job Description

  • Create and manage Service and Operational vision and strategy for Vikings Premium Seating members at U. S. Bank Stadium.
  • Effectively develop and maintain relationships with all Suite members and specified Club members, including principals and administrators.
  • Develop and execute strategy to ensure high rate of Premium member renewals.
  • Work with V.P. Corporate Development & Guest Relations to forecast budgets for departmental service initiatives.
  • Lead, motivate, develop, and retain Premium leadership team and game day staff.
  • Build value to member benefits through experiences and interactions with members of the Vikings organization (players, front office, alumni, cheerleaders, etc.).
  • Create and manage department budget, adhering to financial guidelines and achieving all budgetary goals.
  • Work with analytics team to develop and manage effective premium seat member email communication, both game day and non-game day.
  • Formulate communication plans and recaps for Suite members and specified Club members.
  • Maintain intimate knowledge of all aspects of each client and log this information in CRM for further enhancement of client relationship.
  • Create new and unique opportunities and events for Premium members and their guests.
  • Serve as the liaison with Aramark (stadium concessionaire) to ensure high levels of service and quality with the Premium food service program.
  • Serve as the liaison with ASM (facility management company) to ensure high levels of service and quality related to Premium area maintenance and also the servicing of Premium members for third-party events/concerts.
  • Actively research and analyze new service trends and developments within the industry to provide ideas and insight to improve renewal strategy.

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Qualifications Required

  • 6+ years in providing superior Guest Service experience in a sports, entertainment or hospitality business
  • 3+ years of demonstrated people management experience
  • Accredited degree in hospitality management, business administration, etc. and/or equivalent experience
  • Completion of a professional service training program preferred
  • Proficient in MS Word, Excel, Outlook and ability to learn/operate CRM tools
  • Demonstrated self-motivation and desire to thrive in competitive environment
  • Ability to communicate effectively with clients of all levels, including C-suites and administrators
  • Must be able to work all game-days as well evenings, weekends and holidays

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