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Ticket Operations Specialist

Arizona Diamondbacks

Posted 4 months ago



Phoenix, AZ, USA

Job Type

Job Description

This position is responsible for processing and maintaining season and group ticket accounts for Group Sales, Season Sales and Season Services through Archtics and Fan360.
Primary (Essential) Duties
  • Enter and retrieve information from the Archtics and Fan360 (CRM) systems
  • Work closely with Season, Inside, Group and Season Service representatives
  • Maintain season and group ticket accounts by assigning seats, posting payments and printing tickets through the Archtics ticketing system
  • Work in conjunction with Community Affairs and Fantasy Camp contacts to facilitate ticketing needs
  • Generate reports from Archtics as needed.
  • Provide guidance to the Ticket Operations game day staff as needed
  • Assist Sr. Manager with box office duties
  • Administrate Archtics system functions such as creating events, managing event updates, and building price codes.
  • Other duties as assigned

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Qualifications Required

  • Ability to multi-task in a fast-paced environment
  • Excellent data entry skills
  • Strong attention to detail
  • Knowledge of the Archtics, HOST, TM1 and CRM systems a plus
  • Proficient in Microsoft Office and Outlook
  • Strong organizational, analytical and communication skills

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