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Director, Operations and Service Delivery

Queen's University, Athletics & Recreation

Posted 4 months ago



Kingston, Ontario, Canada

Job Type

Job Description

  • Promotes a culture of inclusivity that embodies A&R values, with a commitment to the university’s equity, diversity, accessibility, inclusivity, and Indigenization initiatives designed to foster an inclusive, supportive, and welcoming environment for individuals with diverse backgrounds and identities.
  • Responsible for overarching service delivery strategies that inform Recreation and High-Performance pursuits using consistent and coordinated approaches within both portfolios. The Service strategy includes planning and integration of service units specific to A&R and beyond (e.g. Student Wellness Services) that are student-centered.
  • Monitors and provides strategic analysis of trends, government policy, legislation and pan-industry events that may impact Athletics & Recreation and the student and patron experience.
  • Plans, prioritizes, and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
  • Promotes and facilitates diversity and inclusivity goals on behalf of and across Athletics & Recreation and collaborates with university partners to achieve shared goals in these areas.
  • Works with a broad range of partners to develop and implement services, programs and training that are integrated and distinctly responsive to the needs of an increasingly diverse student population.
  • In partnership with student wellness, and sport governing bodies e.g. Coaching Association of Canada, responsible for the design, implementation and continuous improvement of the Safe Sport Framework for A&R. This includes alignment with industry policy, reporting and disclosure procedures, response protocols and student support mechanisms.
  • Manages the internal department processes regarding Non-Academic misconduct. Liaises, partners and collaborates with internal and external university partners that share responsibility for managing risk, student wellbeing, community outreach, and student non-academic misconduct.
  • Oversees and provides student case management service and support for students at-risk for Athletics & Recreation, in conjunction with the central conduct and risk team.
  • On behalf of the Executive Director, participates and provides leadership on university committees, working groups and projects focused on student support including, but not limited to, the Emergency Response Team(s), Campus Emergency Management Response Planning, Student Death Response, Student-At-Risk Team, Threat Assessment Team and the Assessment and Care Team.
  • Provides direction to the Facilities and Events team by overseeing strategy to maximize revenue
    potential, implement progressive change and inspire ideas to fruition.
  • Works with Associate Director, Facilities to develop a plan for facility rental revenue that maximizes and diversifies current and future revenue generation within the Department. Supports a focus on cultivating third party revenue generating opportunities.

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Qualifications Required

  • Graduate degree in a relevant field required (MBA, Law, Sports Management, etc.);
  • Seven to ten years demonstrated experience leading a large team of people, carrying out a diverse range of activities.
  • Progressive management and leadership experience in a complex, service-oriented environment.
  • Experience working in a related field such as athletics and recreation, student affairs, student development, education, administration.
  • Proven experience integrating multiple service areas in the delivery of coordinated operations.
  • Experience in developing policy and procedures in a large complex environment.
  • Satisfactory Criminal Records Check and Vulnerable Sector Screening required.

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