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Part-Time Ticket Resolutions Supervisor

Houston Astros


Apply by 5/31/2024

Posted 3 weeks ago

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Location


Houston, TX, USA

Job Type


Job Description

As a Supervisor, Ticket Resolutions, you will work out of the Ticket Services Department to provide event support to the Ticket Resolution staff and fans. Qualified individuals must be highly motivated with a passion for providing excellent, and when possible, an elite level of customer service to every fan they serve.  Applicants must be adept in using the MLB Ballpark App. In addition, applicants should be thoroughly knowledgeable of the basic and advanced functionality of iPhones, Androids, Apps and related devices as instruments of digital ticketing technology.

Essential Functions & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide daily support to the part time Ticket Resolution staff as required to meet event needs
  • Be the first point of contact to address any escalated customer service issues
  • Provide Ticket Resolution staff training and prepares training materials
  • Prepare updated documents for the Ticket Resolution staff with relevant information pertaining to the upcoming home stand or special event
  • Provide solutions to incoming calls from fans regarding purchasing tickets, mobile technology and or other organizational related questions
  • Work effectively with the guest service staff and vendors to successfully resolve ticketing issues
  • Performs other duties as assigned

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Qualifications Required

  • Minimum of 5 years working in a Ticket Resolution role
  • Requires proven customer service and problem solving abilities
  • Demonstrate thorough knowledge of ProVenue and the MLB Ballpark App
  • Excellent team player
  • Experience with Microsoft Office Software (Excel, Outlook, Word)

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