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Location
Detroit, MI, USA
Job Description
The Comerica Park Ushers deliver optimum service to fans in a friendly, pleasant and professional manner through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences.
Key Responsibilities:
- Ushers are assigned to specific locations, and act as a host to the guests in their area. They ensure that all guests are properly ticketed, are seated in their proper seat and that they are safe and comfortable.
- Ushers may also be positioned in a location where they cannot see the game. They may be assigned to gates to scan guest tickets upon entry into the ballpark and greet guests as they enter/exit the ballpark They may also be assigned to operate an elevator or check guest tickets at a party area.
- They should proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered.
- Ushers in seating sections are expected to wipe down seats prior to gates opening. During the game, they should escort guests to proper seats and wipe them down a second time if necessary.
- Responds to and resolve guests’ questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations.
- Assist in keeping the ballpark clean.
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Qualifications Required
- Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with Guests, colleagues and management.
- Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas).
- Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather). Must be able to work long hours, days, nights, weekends and holidays.
- Must be able to report to work 2 - 2 ½ hours prior to game time. Usher - Ticket Taker colleagues works on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc.
- Must be able to work at least 35 games per season.
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