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Job Description
The Membership Sales Representative is responsible for maximizing ticket revenue for the Los Angeles Kings through the retention of business and new sales of Full Season Tickets, Partial Season tickets, Mini Plans, Group Sales (15+ tickets), Event Suites and select Single Game and event promotion sales (e.g. Family Night Packages). Revenue goals will be set for Membership Sales Representative and tracked with regular meetings with sales manager.
ESSENTIAL FUNCTIONS
- Generate season ticket revenue using all sales methods, including cold calls, virtual/face to face appointments, arena tours, prospecting events, and networking
- Provide prompt, thorough, and courteous responses to all inbound & outbound customer communication – phone calls, emails, mail, etc.
- Prospecting in order to generate new business relationships, responsible for hosting client meetings and potential client presentations on a regular basis
- Responsible for the customer service and upgrading of all partial ticket buyer accounts, handling the annual renewal process for Half Season and Quarter Season Packages Ticket accounts; use proper judgment and past experience to make informed decisions to exceed the highest standards in customer service
- Responsible for hosting client meetings and potential client presentations on a regular basis; Attend team, community, and other events for purpose of maximizing sales opportunities
- Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables
- Provide sales reports and contact status back to management on a daily and weekly basis during Goal Setting Meetings
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Qualifications Required
- Ability to provide an outstanding level of customer service
- Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
- A go-getter, with drive and initiative to succeed and develop a career in the sports and entertainment industry
- Ability to support a team environment and adhere to departmental guidelines
- Outstanding listening, written, and verbal communication skills, preferably in English
- Highly organized, resourceful, detailed-oriented, quick learner and time management skills
- Ability to professionally communicate and interact with all levels of management
- Ability to professionally handle highly sensitive and confidential information
- Ability to provide sales reports and contact status back to management on a daily and weekly basis
- Ability to thrive under a competitive sales environment
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