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Job Description
The Albany FireWolves are seeking an experienced seller within the sports industry to join our PACK as a Senior Account Executive, Ticket Sales! This individual will be a full-time employee of the Albany FireWolves. Have experience in selling, with a focus on group ticket sales, is preferred. This role will make outbound phone calls, set-up face-to-face meetings with prospects, and work events throughout the community. You will also work on all FireWolves home games and outside events as scheduled.
PRIMARY & ESSENTIAL DUTIES:
- Sell season tickets and partial plans with particular focus on group ticket sales
- Create and execute new group programs and theme nights
- Responsible for generating ticket revenue through cold calls, face-to-face appointments, arena tours, prospecting, and networking.
- Responsible for meeting a minimum number of phone call and touch point activities per day as determined by management
- Research and prospect for new business leads
- Renew full and mini package holders and group ticket purchases
- Proactively create opportunities for new business with existing customers
- Meet and exceed weekly, monthly, and yearly sales goals
- Prospect and cultivate new sales leads through creative lead generation approaches
- Create new business opportunities through up-selling & referrals from existing clients & prospects
- Effectively follow up with prospects & clients to meet excellent customer service requirements
- Cordially and effectively handle incoming calls from prospective clients for all ticket sales needs
- Ensure customer data and profile information is accurate and detailed in CRM system
- Attend & work community events, representing the team to network and build sales pipeline
- Assist with game day responsibilities of the sales department
- Perform other duties and responsibilities as assigned
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Qualifications Required
- Previous sales experience preferred
- Group ticket sales experience preferred
- Bachelor’s degree from an accredited college/university with coursework in business, sales, marketing, sport management or similar area
- Strong outreach skills and tracking of prospective clients
- Excellent relationship building and interpersonal skills
- Ability to interact effectively and comfortably with clients at all levels of an organization
- Ability to handle a high volume of calls
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