Director of Ticket Operations

Reno Aces

Posted 6 months ago

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Reno, NV, USA

The Director of Ticket Operations is primarily responsible for overseeing all functions of the Ticket Office and ticket sales.

ESSENTIAL DUTIES

Lead management of Tickets.com/ProVenue as ticket providers and database management.
Oversee and maintain the use of Tickets.com registered developers such as FEVO and StellarAlgo.
Design and implement sales strategies with the Sales Department for season packages and group products, aiming to maximize revenue generation.
Develop protocols and strategies that will lead to more than 400k+ in annual ticket sold and processed.
Responsible for all revenue, game-day and settlement reporting to Leadership.
Manage and provide guidance to the Ticket Operations Coordinator, overseeing daily activities and fostering professional growth.
Manage daily operation of the Ticket Office including, monitoring and evaluating employee performance, handle grievances, according to our policies on both game and non-game days, and finalizing work schedules and payroll.
Determine staffing requirements, interview, hire, and aid in training Ticket Office employees.
Manage secondary ticket sales and Event Dynamic platform.
Collaborate with Special Events on creation and sales of non-baseball events.
Coordinate with Marketing Department on single game initiatives and special pricing offers.
Manage online presence of Ticket Operations, namely single game sales, season ticket packages, group sales and the MyTickets portal.
Set up and maintain all necessary hardware, such as computers, printers, scanners, and server
Other duties as assigned

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Bachelor’s Degree preferred
Three or more years' experience in managing the daily operations of a ticket office.
Experience in sports industry preferred.
Knowledge of various ticketing software programs, preferably Tickets.com.
Experience in all types of ticketing sales, including group and season packages.
Proficient in Microsoft Office.
Strong management and supervisory skills.
Ability to effectively communicate with customers, staff, peers, and management of all levels.
Highly organized with great attention to detail.

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