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Lead Guest Services Representative (PT)

San Antonio Spurs

Apply by 5/31/2024

Posted 4 weeks ago



San Antonio, TX, USA

Job Type

Job Description

  • Arrives early on weekend event days to answer pre-event phone calls and e-mails
  • Ensures Guest Services locations are always event-ready by keeping cameras and radios charged, stocking promotional items and supplies, updating calendars and phone lists and organizing nightly resources .
  • Demonstrates creativity, persistence, “Arena Awareness” and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests.
  • Proactively encourages internal and external feedback to improve the guest and employee experience, while modeling our values and service standards and coaches teammates to do the same.
  • Provides support to the Experience Innovation Manager, Experience Innovation Associate
  • Manager and Service Innovation Coordinators by executing service initiatives and assisting with event coordination needs
  • Ensures event paperwork is accurately completed and correctly organized before scanning and filing. Also ensures Guest Services locations are properly closed and well maintained before releasing the staff at the end of each event night

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Qualifications Required

  • Must exhibit strong leadership qualities
  • Must have prior customer service experience
  • Must have excellent verbal and written communication skills
  • Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change

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