Case Manager

The Centre is looking to hire a full-time Case Manager responsible for the management of cases before the Dispute Resolution Secretariat (tribunal). The Centre’s office is located at 6400 Auteuil in Brossard, Quebec, and the successful candidate will be expected to work primarily remotely and, from time-to-time, in a shared office environment.

Responsibilities: The Case Manager’s primary responsibility will be to manage the cases of the tribunal cases, in close collaboration with other staff members of the Secretariat. Duties include coordinating correspondence with the mediators and arbitrators as well as with the parties to a dispute, processing the parties’ submissions and updating the calendar of proceedings though an online case management system, overseeing the technological supports and logistics for hearings, and maintaining proper records and archives for the tribunal. The successful candidate will also be responsible for administrative tasks for the tribunal such as drafting meeting notes, coordinating the Observer Program and the Women in Arbitration Mentorship Program, validating tribunal invoices, coordinating and reviewing translations of arbitral awards, and assisting in the planning of the annual conference of mediators and arbitrators