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Job Description
The ITSupport Specialist is responsible for installation, maintenance, and support of the company’s desktop computer and telecommunications systems, including telephones and mobile devices.
What you will be doing:
- Provides technical leadership in the planning, implementing, and deployment of the desktop environment for optimum IT function. This includes PCs, Printers, and Telecommunications systems.
- Serves as primary contact for administration of desktops/laptops, hardware, software, telephone, printer and peripheral equipment.
- Configures new desktops and mobile devices, ensures a virus-free environment at the desktop level, plan and manage Windows upgrade and deployment processes/template standards, and performs new user setup and configuration changes to desktop/laptop environments as required.
- Troubleshoots systems when there is an issue reported by users.
- Administers the creation, operation, modification, deletion of usernames and passwords of employees in the system.
- Other related duties as required.
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Qualifications Required
- University degree in computer science or commensurate experience.
- Technical certifications preferred.
- Strong working knowledge of Windows desktop administration, maintenance and troubleshooting. Knowledge of Mac OS a plus.
- A solid background in Microsoft Office applications (Word, Excel, PowerPoint and Outlook) and Adobe applications is essential.
- Strong troubleshooting, research and implementation skills required.
- Prior experience managing office and mobile telecommunications is a definite plus.
- Must be able to carry a cell phone and respond promptly to occasional requests for assistance (24/7). Some occasional travel is required. Must be able to lift and carry computer equipment.
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