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IT Support Specialist

New Orleans Saints and Pelicans

Apply by 7/31/2024

Posted 2 weeks ago



Metairie, LA, USA

Job Type

Job Description

The ITSupport Specialist is responsible for installation, maintenance, and support of the company’s desktop computer and telecommunications systems, including telephones and mobile devices.

What you will be doing:

  • Provides technical leadership in the planning, implementing, and deployment of the desktop environment for optimum IT function. This includes PCs, Printers, and Telecommunications systems.
  • Serves as primary contact for administration of desktops/laptops, hardware, software, telephone, printer and peripheral equipment.
  • Configures new desktops and mobile devices, ensures a virus-free environment at the desktop level, plan and manage Windows upgrade and deployment processes/template standards, and performs new user setup and configuration changes to desktop/laptop environments as required.
  • Troubleshoots systems when there is an issue reported by users.
  • Administers the creation, operation, modification, deletion of usernames and passwords of employees in the system.
  • Other related duties as required.


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Qualifications Required

  • University degree in computer science or commensurate experience.
  • Technical certifications preferred.
  • Strong working knowledge of Windows desktop administration, maintenance and troubleshooting. Knowledge of Mac OS a plus.
  • A solid background in Microsoft Office applications (Word, Excel, PowerPoint and Outlook) and Adobe applications is essential.
  • Strong troubleshooting, research and implementation skills required.
  • Prior experience managing office and mobile telecommunications is a definite plus.
  • Must be able to carry a cell phone and respond promptly to occasional requests for assistance (24/7). Some occasional travel is required. Must be able to lift and carry computer equipment.

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