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Coordinator, Ticket Operations

Golden State Warriors

Apply by 7/31/2024

Posted 2 weeks ago



San Francisco, CA, USA

Job Type

Job Description

The Golden State Warriors are looking for a highly organized and proactive individual to join our Box Office Operations team. In this role, you will assist in various day-to-day operations, including ticket order fulfillment and report auditing/reconciliation. This position reports to the Sr. Director, Ticket Operations.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in San Francisco, CA.

Key Responsibilities

  • Assist in the processing/online distribution of premium and suite tickets, individual game requests, season, mini-plan, group tickets (as needed), Chase Center Membership and related orders, parking/club passes (as needed), and submitted reprint requests
  • Assist in generating various sales reports (e.g., individual tickets, season tickets, suites, concerts, usage, credit card charges, customer data reports, renewals, Dub Club Waitlist, Chase Center Membership, etc.)
  • Assist in major ticketing events, including season ticket holder upgrade events, open practice, Inside Warriors Ground, mini plan on-sale, single game on-sale, renewal launch, postseason plans, strips, presales, Santa Cruz Warriors games, California Classic games, college basketball, etc.
  • Assist with financial reconciliation (e.g., in-office transactions, cash received from Box Office Sellers and at Ticket Resolution windows, ticketing events; ensure all transactions balance for game nights, distribute and collect change banks to Box Office sellers
  • Set-up all Box Office windows pre-game
  • Contribute to Ticket Seller briefing
  • Coordinate and communicate nightly duties to Box Office staff and ensure supplies are distributed
  • Staff Ticket Resolution window during game - distribute all tickets via SMS, assist with Warriors app questions, resolve ticket issues and answer general questions and provide directions
  • Serve as back-up to Sr. Director of Ticket Operations

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Qualifications Required

  • Bachelor's degree or equivalent work experience
  • 1-2 years of ticket operations or Box Office experience
  • Superior attention to detail and administrative skills
  • Proficiency in Microsoft Office Suite
  • Familiarity with various ticketing systems (e.g., Archtics, Ticketmaster) preferred
  • Excellent written and verbal communication, service and resolution skills
  • Ability to build positive working relationships with clients and peers at all levels within the organization
  • Ability to balance multiple projects at once in a fast-paced work environment
  • Ability to work all Warriors home games (preseason, regular season, postseason) and Chase Center concerts and events as needed

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