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Director of Ticket Sales

Indianapolis Colts

How to apply


Director of Ticket Sales

Indianapolis Colts

Apply by 11/15/2020

Posted 1 month ago

How to apply


Indianapolis, IN, USA

Job Type

Industry Areas


 Job Description

A seasoned sales professional and leader responsible for promoting and selling all ticketing inventory, including full and partial season ticket plans, group ticket sales, and limited available premium seating inventory by leading a professional sales team. A strong focus on lead cultivation and database management to maximize lead development for multiple teams while providing leadership and direction creating a winning and fun culture. A proven track record of training and career development of sales representatives will be critical. The Director of Ticket Sales will report to the VP of Ticket Sales and Service and will be responsible for developing and implementing a sales initiative designed to meet or exceed the annual sales goals set forth by senior management.

Duties & Responsibilities

  • Recruiting, hiring, and training Groups, Seasons, and Consumer Sales individuals
  • Setting individual and team goals and day-to-day team management with reporting systems and incentive-based contests.
  • Creating a long term recruiting and training program to attract, retain, and promote sales executives in an all new sales culture.
  • Focus on growing the account base through new sales directed at both the season ticket waitlist and developing new leads.
  • Responsible for new package creation and pricing strategies.
  • Oversee the group sales efforts and continue group sales success with the team’s current book of clients while building a new business with a consistent book of clients.
  • Identify creative ways to sell individual primary tickets in an environment that is heavily impacted by competition from the secondary market.
  • Strong CRM management experience to create and implement reporting on activities, pipelines and sales to consistently monitor and manage sales staff and ROI.
  • Pro-active creation, implementation and execution of organized sales/promotional campaigns for any products to be sold by the ticket office. Includes coordination with marketing in the design and production of sales collateral for campaigns as appropriate.
  • Manage quality control of Colts ticketing sales and products to ensure brand integrity.
  • Create, monitor and manage budgets for assigned sales related products.
  • Make and manage appropriate client and hospitality visits on game and event days ensuring a sales presence is strong.
  • Together with the sales staff, monitor the external markets for PSLs, wait list positions and secondary tickets to have a strong sense and understanding of these markets. Promote the use of these markets as appropriate to fans to maintain market vibrancy.
  • Web Site Sales Content – Keep ticketing and sales pages on the Colts website up-to-date and accurate in coordinated efforts with marketing and digital media.
  • Provide overall office support which includes phone coverage, account maintenance, customer service and filing.

Qualifications RequiredQualifications Required

  • Minimum of five (5) years of experience in ticket sales with collegiate and/or professional sports team.
  • Minimum of two (2) years of experience in a leadership role in ticket sales with collegiate and/or professional sports team.
  • Strong management and leadership skills with the ability to provide detailed direction to staff on the expectations for each campaign, as well as holding them accountable for what is expected.
  • A proven track record at providing an in-depth training program that both provides initial onboarding as well as sustained career development.
  • Ability to create, organize and manage sales leads from start to finish.
  • Understand the impact of culture on the workplace and adapt to the culture within the organization and office, while creating a complementary culture within the sales group that fosters success.

How To Apply

Inclusive Note

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

Indianapolis Colts

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About Indianapolis Colts

The Indianapolis Colts are an American football team based in Indianapolis. The Colts compete in the National Football League as a member club of the league's American Football Conference South division. Since the 2008 season, the Colts have played their games in Lucas Oil Stadium.

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