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Security Officer – FanDuel Sportsbook

Phoenix Suns

Application Deadline Ended
Apply by Ended 8/12/2022

Security Officer - FanDuel Sportsbook | Phoenix Suns

Security Officer – FanDuel Sportsbook

Phoenix Suns


Apply by Ended 8/12/2022

Posted 3 months ago

No Longer Accepting Applications

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Location


Phoenix, AZ, USA

Job Type


 Job Description

The Footprint Center is seeking talented and experienced individuals to join our team as Security Officers in our on-site sportsbook operated by FanDuel. These positions are responsible for ensuring the safety and security of our guests, team members, and company assets while providing excellent customer service. The focus shall always be on ensuring strict compliance standards are met, while maintaining a positive attitude that promotes a comfortable environment for both external and internal guests to enjoy the premier sportsbook gaming destination in Arizona.

What You Will Do:

  • Check identification of all guests entering the FanDuel sportsbook
  • Utilize metal detector and x-ray machines to ensure a safe environment
  • Patrol and inspect assigned areas
  • Secure all exits, doors and windows after end of operations
  • Monitor guest and team member passage in and out of the sportsbook
  • Preserve the scene of criminal activity for investigators and outside agencies
  • Transport and guard the movement of company funds throughout the sportsbook
  • Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
  • Provide outstanding customer service in a timely manner to both guests and fellow team member
  • Assist with customer disputes, intoxicated subjects and criminal matters
  • Resolve complaints within scope of authority; otherwise refer to management
  • Notify supervisor, manager, surveillance of any unusual activity, incidents or crimes
  • Responsible for checking for and reporting safety hazards
  • Ensure the safety and security of all guests and team members
  • Performs other duties as assigned

Qualifications RequiredQualifications Required

  • Minimum of 1+ years’ experience in security with a focus on guest service is preferred
  • Must be able to obtain and maintain a gaming and/or racing license and satisfy all regulatory requirements
  • Ability to actively listen to what others have to say and restate information to ensure understanding
  • Ability to respond to complaints and be able to resolve them in a safe, professional, and courteous manner
  • Ability to handle complaints with sensitivity
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