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Credentials Intern, 2023 Season

Indianapolis Motor Speedway

Application Deadline Ended
Apply by Ended 11/15/2022

Credentials Intern, 2023 Season | Indianapolis Motor Speedway

Credentials Intern, 2023 Season

Indianapolis Motor Speedway

Apply by Ended 11/15/2022

Posted 2 months ago

No Longer Accepting Applications



Indianapolis, IN, USA

Job Type

 Job Description

Under the leadership of the Credentials Manager, Credentials Interns share responsibility for the implementation of credential plans for the Month of May (GMR Grand Prix and Indianapolis 500 presented by Gainbridge) and Brickyard Weekend (Verizon 200, Gallagher Grand Prix, and Pennzoil 150), and other events taking place at IMS during the period of employment.  This position will work alongside others to create positive and memorable experiences for all customers by providing excellent service. The Credentials Intern is a part of the College Program and is eligible for all relevant programming and experiences.

  • Develop and maintain outstanding working relationships
  • Deliver a positive first impression for IMS guests whether in person, over the phone, and/or via email
  • Assist with the public sale of credentials for the Month of May and Brickyard Weekend
  • Perform necessary organizational functions like laminating, alphabetizing, and other duties as assigned
  • Prepare and distribute credentials and parking
  • Undertake seasonal projects including, but not limited to, media releases, vendor credentials, and internal orders
  • Respond and communicate to credential requests and inquiries daily; provide guidance, analysis, and solutions, as needed
  • Educate customers about the different benefits and levels of access provided by various credentials
  • Collaborate with a team to build credential packets and assist with premium services operational needs
  • Track inventory of IMS historical pieces (i.e., badge products)
  • Become proficient in the IMS point of sale software (SCORE)
  • Serve as an IMS brand ambassador and show enthusiasm for Penske Entertainment and our vision, mission, and values
  • Other duties as assigned by the supervisor

Qualifications RequiredQualifications Required

  • Exceptional customer service and communication skills
  • Office experience preferred but not required
  • High integrity and confidentiality
  • Team-first outlook with the ability to build strong working relationships with peers (#oneteamBIGdream)
  • Proactive, innovative thinker who takes initiative
  • Strong verbal and written communication skills
  • Ability to adjust well to change in a fast-paced work environment
  • High level of professionalism
  • Organizational skills and ability to multitask
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