Popular
No Longer Accepting Applications
Location
El Paso, TX, USA
Job Description
Job DescriptionThe Manager, Guest Services & Special Event’s Fulfillment is a key support member of our operations staff who handles a variety of duties, such as managing process and procedures for guest services, security, and special events.
Essential Job Functions:
- Handle overall event facility operational needs as assigned for guest services, security and special events.
- Manage all event related fulfillment which is both administrative and physical in nature.
- Manage all employee documents (service guide, job descriptions, training materials, uniform forms).
- Manage all staff uniform inventory and ordering processes involved.
- Create and conduct portions of service level training for department.
- Assist in hiring new employees (Interviews, selections, offers, paperwork).
- Set up payroll time tracking system for all seasonal staff assigned.
- Review and manage operational related inventory, materials, etc.
- Assist in administration of all employee management (scheduling, training, payroll, updating policies, clearing terminated employees with admin and uniform clearance).
- Assist with game day management (guest concerns, incidents, employee concerns, security assistance, area management, gate management, elevator operator management).
- Manage and handle daily guest service calls (incident reports & concern forms calls and follow up).
- Handle and assist with security and facility concerns.
- Handle all assigned areas during games and required to work game schedules as assigned.
- Assist in all special events and help with management of the department and the duties within.
- Develop process and procedures for special events fulfillment needs.
- Research, develop, manage internal and external special event functions.
- Administratively manage the special events' calendar for facility use.
- All other duties assigned to aid the department.
Qualifications Required
Qualifications Required- College degree and or comparable experience in guest services, event fulfillment management in lieu.
- Candidate ideally will have experience managing staff with varied schedules.
- Previous experience recruiting and selecting staff required.
- Excellent organizational and computer skills, strong proficiency in EXCEL required.
- Experience in training and documenting training and operational procedures.
- Willingness to work all games as assigned, which includes weekends and weeknights.