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Manager, Guest Services & Special Events
El Paso Chihuahuas



Application Deadline Ended
Apply by Ended 1/20/2023

Manager, Guest Services & Special Events | El Paso Chihuahuas

Manager, Guest Services & Special Events

El Paso Chihuahuas

Apply by Ended 1/20/2023

Posted 3 months ago

No Longer Accepting Applications



El Paso, TX, USA

Job Type

 Job Description

The Manager, Guest Services & Special Event’s Fulfillment  is a key support member of our operations staff who handles a variety of duties, such as managing process and procedures for guest services, security, and special events.

Essential Job Functions:
  • Handle overall event facility operational needs as assigned for guest services, security and special events.
  • Manage all event related fulfillment which is both administrative and physical in nature.
  • Manage all employee documents (service guide, job descriptions, training materials, uniform forms).
  • Manage all staff uniform inventory and ordering processes involved.
  • Create and conduct portions of service level training for department.
  • Assist in hiring new employees (Interviews, selections, offers, paperwork).
  • Set up payroll time tracking system for all seasonal staff assigned.
  • Review and manage operational related inventory, materials, etc.
  • Assist in administration of all employee management (scheduling, training, payroll, updating policies, clearing terminated employees with admin and uniform clearance).
  • Assist with game day management (guest concerns, incidents, employee concerns, security assistance, area management, gate management, elevator operator management).
  • Manage and handle daily guest service calls (incident reports & concern forms calls and follow up).
  • Handle and assist with security and facility concerns.
  • Handle all assigned areas during games and required to work game schedules as assigned.
  • Assist in all special events and help with management of the department and the duties within.
  • Develop process and procedures for special events fulfillment needs.
  • Research, develop, manage internal and external special event functions.
  • Administratively manage the special events' calendar for facility use.
  •  All other duties assigned to aid the department.

Qualifications RequiredQualifications Required

  • College degree and or comparable experience in guest services, event fulfillment management in lieu.
  • Candidate ideally will have experience managing staff with varied schedules.
  • Previous experience recruiting and selecting staff required.
  • Excellent organizational and computer skills, strong proficiency in EXCEL required.
  • Experience in training and documenting training and operational procedures.
  • Willingness to work all games as assigned, which includes weekends and weeknights.
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