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Manager, Matchday & Fan Experience
Chicago Red Stars



Application Deadline Ended
Apply by Ended 1/20/2023

Manager, Matchday & Fan Experience | Chicago Red Stars

Manager, Matchday & Fan Experience

Chicago Red Stars

Apply by Ended 1/20/2023

Posted 3 months ago

No Longer Accepting Applications



Chicago, IL, USA

Job Type

 Job Description

You lead a team of game-day professionals, you report to the Director of Brand Marketing and Communications, you directly liaison with our Partnerships & Ticketing Leads and our Head of Player Care.
  • Liaison with internal departments to ensure development and integration of their initiatives into match presentation
  • Development and implementation of plans for Theme Nights throughout the season
  • Responsible for procurement of VIPs for in-match recognitions and rituals
  • Develop and implement a fan experience program that considers the fans experience at the game from start to finish
  • Ensure fans are receiving the highest customer service from all Red Stars staff
  • Provide ongoing training for third party vendors at SeatGeek Stadium

Qualifications RequiredQualifications Required

  • Bachelor’s degree required
  • Three to four years promotions and events experience preferably in sports
  • Ability to deliver P&L budget with analysis
  • Project management expertise
  • Strong organizational skills
  • Flexibility to work non-traditional hours, in a non-traditional settings, within a team atmosphere
  • Ability to work independently and self motivate
  • Ability to be adaptable and creative when solving problems
  • Possess excellent communication skills, including phone etiquette and written correspondence
  • Ability to develop outstanding internal and external business relationships
  • Understands and provides superior customer service
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