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Security & Guest Services Intern

Los Angeles Dodgers

Application Deadline Ended
Apply by Ended 1/22/2023

Security & Guest Services Intern | Los Angeles Dodgers

Security & Guest Services Intern

Los Angeles Dodgers

Apply by Ended 1/22/2023

Posted 3 months ago

No Longer Accepting Applications



Los Angeles, CA, USA

Job Type

 Job Description

  • All customer touch points, including but not limited to mail, email, telephone, text, and in person
  • Inputting and tracking all fan data
  • Going above and beyond, exceeding the fans expectations while providing premium care to everyone
  • Knowledge of the structure of our organizational goals, culture, history, and structure to perform job responsibilities effectively
  • Work closely with all other departments to resolve issues
  • Ability and willingness to learn and stay current with internal and public Dodger information
  • Leading by example while interacting with our internal and external customers
  • Diffuse guest concerns with the highest degree of timeliness, tact, and diplomacy
  • Foster an environment that protects Los Angeles Dodgers’ guests, employees, and assets
  • Conduct timely and thorough investigations or fact-finding for complete and accurate incident reports
  • Employ effective listening to quickly understand the nature of guest complaints
  • Properly address complex crowd management issues
  • Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior according to policy and procedure
  • Perform other duties as assigned

Qualifications RequiredQualifications Required

  •  Able to lead by example and create a positive work environment
  •  Ability to perform effectively under pressure and crisis without loss of composure
  •  Ability to read, analyze, and interpret Los Angeles Dodgers’ policies and procedures
  •  Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees
  •  Ability to work evenings, weekend, and holidays as needed
  •  Ability to walk, climb stairs and stand for extended periods of time
  •  Possess and maintain a valid California Class C Driver License
  •  Proficiency in Microsoft Office Suite applications is a plus
  • Must be a current freshman, sophomore or junior pursuing a bachelor’s degree OR are currently enrolled in a graduate program at an accredited institution.
  • Must be available to live and work in Los Angeles or your assigned office location throughout the duration of your 12-week program (May 22-August 11).
  • A cumulative GPA of 3.0 or above.
  • Unrestricted authorization to work in the United States.
  • Passionate about working for a professional sports team.
  • Proactive and out of the box thinking.
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