Preview the benefits

The Ultimate Sign In Experience = 62 days Away

Join our mailing list


Manager, Membership Services

St. Louis City SC

Application Deadline Ended
Apply by Ended 1/24/2023

Manager, Membership Services | St. Louis City SC

Manager, Membership Services

St. Louis City SC

Apply by Ended 1/24/2023

Posted 1 month ago

No Longer Accepting Applications



Clayton, MO, USA

Job Type

 Job Description

St. Louis CITY SC will play in a brand new, state of the art soccer stadium to be built on approximately 30 acres in downtown St. Louis, Missouri. Seating capacity of the open-air stadium will be approximately 22,500. Included with the build of the stadium will be the team Administrative Offices and Training Facility immediately adjacent to the stadium in Downtown West St. Louis.
  • Lead the recruiting, hiring, training, and day-to-day management of the membership services team
  • Manage the implementation of the membership services program, including execution membership benefits, events, and day to day touchpoints
  • Manage, supervise, motivate, and lead the membership services department along the path toward achieving renewal and sales goals
  • Regularly produce accurate updates on performance, and event recaps and provide strategic recommendations
  • Actively research and analyze new technology, trends, developments within the league and industry and provide ideas and insights to improve our strategy and product portfolio.
  • Work closely with senior management and other internal departments to ensure that our new business and retention strategies align.
  • Perform other duties as assigned

Qualifications RequiredQualifications Required

  • History of running a top membership ticket services for a sports and/or entertainment organization.
  • Candidate should possess professional demeanor and communication skills to effectively work with both internal and external clients
  • Able to present sales opportunities in a live setting with corporate decision makers and individuals
  • Strong training background with a passion for teaching and coaching diverse team of membership services professionals.
  • Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
  • Must have truly outstanding customer service and communication skills.
  • Accurate, efficient, and timely execution of tasks and able to be flexible and resourceful in response to changing priorities and needs
  • Detail oriented and organized with effective time management and prioritization skills
  • Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays.
  • Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word & Salesforce CRM.
Copied to clipboard